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robyn@digitallemonade.com.au

Frequently ASKED QUESTIONS

Why should I work with you on my web design?
You will get the website you want, when you want it, without having to jump through hoops. Digital Lemonade has a unique ability to design exactly what you have in mind and we won’t stop tweaking until you are completely satisfied.
Do I need to purchase a domain before we start?
Yes, but it’s an easy process so don’t worry. We need you to have purchased a domain name, usually the name of your business, before we start working on your website. This is common practice and we recommend purchasing one from Siteground because….
How long will it take to build my website?
This is a tricky one to answer because it depends on the package you have chosen. But to give you an idea we can turnaround a simple small site within 10 days but a more complex project with an e-commerce shop might take up to a month. If you’re in a hurry, you can pay a little more for us to speed up the process.
Is there anything that is not included in any package?
Our packages do not include the purchase of a domain name or host provider, both of these require monthly or yearly payments and you will need to sign up to them first. Again, we recommend Siteground for hosting because they host our site and we’ve had exceptional customer service.

Also not included is the cost of our packages is paid plug-ins that require monthly payments, they are up to you to buy. For example, we suggest extra security plug-ins for e-commerce sites, these incur monthly fees. If you’re not sure on how to do this, a quick Google search will see you right. This is also something we’ll discuss in more detail with you when we’re at the plug-in stage.

ERM, what is plug-in?
Chances are you might not have heard this term before if you’re new to the tech-side of websites. Basically a plug-in is a software component that adds specific features to your website. For example, if you have decided to choose a WordPress site there are plug-ins you can add that optimise your website for certain things such as SEO optimisation and resizing images.
Are there any ongoing monthly costs once my website is completed?
Once we’ve handed over, and given you 30-days of free help, then there are no monthly bills from Digital Lemonade. You’ll only have the fees attached to plug-ins (see above) and your domain and hosting fees.

However, you also have the option of signing up to one of our competitively-priced maintenance website packages whereby we maintain all the fiddly tech stuff that you’d rather not have to deal with. This is a great option for those who are time-poor or would prefer not to attempt technical stuff.

How do I pay and in what currency?
As an Australian-based business, payment must be paid in Australia dollars. Digital Lemonade requires a 50% deposit upfront and the balance on the day your website is launched. If you decide to take on our monthly maintenance package, then you ask that you set up a monthly direct debit with us.

 

Will I be able to update my own website?
Yes, because of the way we have designed your site you will DEFINITELY be able to update your own website. Also, we will give you one month FREE support and full instructions on how to use it. You’re welcome!

 

What Content Management platform do we use?
Great question, yes WordPress is the world’s leading platform but through our extensive research, training and experience we have discovered there are certain industries that lend itself to the Divi platform. For starters…………