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Frequently Asked Questions

I need a new website. How long will it take to build?

It all depends on which package you have chosen and the size of your project.  However, my Little Lemon and Big Lemon websites are handed over to the client 3 to 6 weeks from when I start the project.

However, to achieve this, I will need all your content and imagery 5 days prior to your start date.

Do I need to purchase a domain and hosting before you start?

Yes, but it’s an easy process so don’t worry. We need you to have purchased a domain name, usually the name of your business, before we start working on your website. This will become your websites new address.  Your websites host is basically the real estate (or home) on the internet where your website and all our information live.

Having a domain name and a host is essential for your website to exist on the internet and we recommend purchasing both from Siteground because their services are very reasonably priced, their customer service is second to none, and they offer free SSL certificates, and website content transfers.  I have used Siteground for many years and can personally recommend their services.

How many revisions will I get?

Once your home page is designed I will share a link and get feedback from you so that any tweaks can be made to that page before I roll it out across the website. 

One the entire website is finished you will get one round of changes included in the initial quote. If you change your mind about anything or it goes outside of the scope of work then I am happy to send you a further quote.

Is there anything not included?

Our packages do not include the purchase of a domain name or host provider, both of these require monthly or yearly payments and you will need to sign up to them first. Again, we recommend Siteground for hosting because they host our site and we’ve had exceptional customer service.

Also not included is the cost of our packages is paid plug-ins that require monthly payments, they are up to you to buy. For example, if we suggest extra security plug-ins for e-commerce sites, these may incur monthly fees. However, the installation and set up of these plugins are included in some of our packages or as optional extras. This is also something we’ll discuss in more detail with you when we’re at the plug-in stage.

Umm, What is a plugin?

Chances are you might not have heard this term before if you’re new to the tech-side of websites.

Basically, a plug-in is a software component that adds specific features to your website. For example, if you have decided to choose a WordPress site there are plug-ins you can add that optimise your website for certain things such as SEO optimisation, resizing images, adding calendars or special forms etc.

Are there any ongoing costs once my website it completed?

Once I’ve handed over your website to you, you will get three months of my maintenance package free.  After that, there are no monthly bills from Digital Lemonade unless you chose to continue with a maintenance care package.

You’ll only have the fees attached to plug-ins (see above) and your domain and hosting fees.

My competitively-priced maintenance website packages are where I maintain all the fiddly tech stuff that you’d rather not have to deal with. This is a great option for those who are time-poor or would prefer not to attempt technical stuff.

It is absolutely vital that you keep your website secure and up to date.

How do I pay and in what currency?

As an Australian-based business, payment must be paid in Australia dollars.

Digital Lemonade requires a 50% deposit upfront and the balance on the day your website is launched. However, for some of my larger packages, I am prepared to discuss payment options.

If you decide to take on our monthly maintenance package, then you ask that you set up a monthly direct debit with me.

Will I be able to update my own website?

Yes, because of the way we have designed your site you will DEFINITELY be able to update your own website. You will be provided with a video tutorial to show you how to add pages, change text and images and update colours and fonts.

Also, we will give you three months of FREE website care support according to your package.

Keen to get started?

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