Digital lemonade

FAQ’S

We understand that it might be a big decision to get your business or service online, and you’ve probably got lots of questions for us. At Digital Lemonade we are firm believers that there’s no such thing as a silly question, so if we haven’t answered your question below, please get in contact with us and we’ll be sure to help the best we can!

 

Why should I work with you on my web design?

You will get the website you want, when you want it, without having to jump through hoops. Digital Lemonade has a unique ability to design exactly what you have in mind and we won’t stop tweaking until you are completely satisfied. You can also read these 10 great reasons why your buisness should have a website.

Do I need to purchase a domain and Host before we start?

Yes, but it’s an easy process so don’t worry. We need you to have purchased a domain name, usually the name of your business, before we start working on your website. This will become your websites new address.  Your websites host is basically the real estate (or home) on the internet where your website and all our information live.

Having a domain name and a host is essential for your website to exist on the internet and we recommend purchasing both from Siteground because their services are very reasonably priced, their customer service is second to none, and they offer free SSL certificates, and website content transfers.  I have used Siteground form many years and can personally recommend their services.

How long will it take to build my website?

This is a tricky one to answer because it depends on the package you have chosen. But to give you an idea we can turnaround a simple small site within 10 days but a more complex project with an e-commerce shop might take up to a month. If you’re in a hurry, you can pay a little more for us to speed up the process.

Is there anything that is not included in any package?

Our packages do not include the purchase of a domain name or host provider, both of these require monthly or yearly payments and you will need to sign up to them first. Again, we recommend Siteground for hosting because they host our site and we’ve had exceptional customer service.

Also not included is the cost of our packages is paid plug-ins that require monthly payments, they are up to you to buy. For example, if we suggest extra security plug-ins for e-commerce sites, these may incur monthly fees. However, the installation and set up of these plugins are included in some of our packages or as optional extras. This is also something we’ll discuss in more detail with you when we’re at the plug-in stage.

ERM, what is plug-in?

Chances are you might not have heard this term before if you’re new to the tech-side of websites. Basically a plug-in is a software component that adds specific features to your website. For example, if you have decided to choose a WordPress site there are plug-ins you can add that optimise your website for certain things such as SEO optimisation, resizing images, adding calendars or special forms etc.

Are there any ongoing monthly costs once my website is completed?

Once we’ve handed over, and given you 30-days of free help, then there are no monthly bills from Digital Lemonade. You’ll only have the fees attached to plug-ins (see above) and your domain and hosting fees.

However, you also have the option of signing up to one of our competitively-priced maintenance website packages whereby we maintain all the fiddly tech stuff that you’d rather not have to deal with. This is a great option for those who are time-poor or would prefer not to attempt technical stuff.

How do I pay and in what currency?

As an Australian-based business, payment must be paid in Australia dollars. Digital Lemonade requires a 50% deposit upfront and the balance on the day your website is launched. If you decide to take on our monthly maintenance package, then you ask that you set up a monthly direct debit with us.

 

Will I be able to update my own website?

Yes, because of the way we have designed your site you will DEFINITELY be able to update your own website. Also, we will give you one month FREE support and full instructions on how to use it. You’re welcome!

 

What Content Management platform do we use?

Great question, we use WordPress, which  is the world’s leading content management platform. Within WordPress, you will need a website theme which will determine the look and feel of your website.  We use the Divi Builder by Elegant themes which is the most widely used WordPress premium theme.  It allows you to custom build ANY look and feel that you wish with no restrictions.  Your Digital Lemonade Website package will include a life time licencse to the Divi theme.

 

Are there any legal requirements for my new website?

Yes, depending on what you offer,  what content you have and what data your website may be collecting, you may need to have some legal documentation on your website.  These may include Terms & Conditions, Disclaimers, Privacy Policies etc.  We will advise you what you may need and it is up to you whether or not you choose to use it.  We recommend having a read of the policies available for purchase form 123 Legal. 

Depending on what your Digital Lemonade package offers, we can purchase and install them them for you or just purchas them on your behalf.

 

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